Dealing with Conflict: a toolkit to identify and resolve workplace conflict

Learn about the fundamental reasons for conflict and some tools to deal with conflict in your workplace.
On this page
Learn about the fundamental reasons for conflict and some tools to deal with conflict in your workplace.

Whenever groups of people work together, there will be conflict. Unresolved conflict can create a negative environment and unnecessary stress on all concerned. Once people understand a few foundational principles about what causes conflict and what is required to address it, then teams can deal with workplace conflict in a healthy, productive way.

This webinar aims to unpack and address the fundamental reasons for conflict, as well as provide the skillset and steps required so that you can feel confident dealing with conflict in your workplace.

By the end of this session you'll be able to easily identify impending conflict and reduce the need to escalate by applying appropriate steps and tools.

Watch on demand

This webinar was recorded and is available to watch through Engineers Australia’s new online streaming platform, EA On Demand.



1 hour
EA members

EA members get 15% off on selected workshops and training. Not a member? Sign up now

1 Hour

We can deliver this webinar exclusively to you and your organisation. 

For groups of 10 or more we provide cost-effective, customised and outcome-focused in-house training.

Find out how we can help you and your team by completing an enquiry form or calling us on +61 3 9321 1700.

Online - Live
Online - On Demand
Learning outcomes
  • Recognising and addressing the 5 main underlying source of a conflict
  • Learning the conflict reframe for high performing teams
  • How to develop the 4 key abilities you need to successfully resolve a conflict
  • Tips on how to deal with difficult people
  • 5 conflict resolution steps using an interest based approach
Is this course for you?

Is this course for you?

This webinar is open to everyone in the engineering profession, but is particularly relevant for graduates and early career professionals.


There are no prerequisites for this course.

Topics we'll cover

Topics we'll cover

  • Sources of conflict and how to recognise and address them before they escalate
  • The perspective that high performing teams take on conflict
  • Understanding the conflict caused by difficult people
  • Skillset required to address conflict
  • The 5 steps to resolve conflict
How you'll learn

Delivered via Webinar

Designed in collaboration with our industry facilitators and education experts, EEA Webinars focus on modules from our most popular face-to-face training courses. Content has been carefully crafted to deliver targeted and achievable learning outcomes within the hour and the sessions are interactive to keep you engaged.

Webinar platform - Zoom

These sessions run through Zoom. On the day of the webinar you will receive the unique Zoom link at least one hour before the webinar is scheduled to begin.

We suggest that you download the Zoom Desktop Client to ensure you can fully participate in the webinar. If you view the webinar through the Zoom web browser or via a phone or tablet device you may not be able to participate in the interactive elements such as answering polling questions. 

Please read through the following information on Zoom to ensure you are prepared for the webinar:

Alison Jardie
On this page